Conditions of sale

EXCHANGES

If you have simply changed your mind about your James Thredgold Jeweller order, we may, at our discretion, accept items for exchange or credit note if returned under the same conditions. If the original sales receipt is not available, (for example, because you received the product as a gift or the original receipt is lost by you), we may, at our discretion, offer an exchange only so long as the item is returned in its original condition and with all original packaging.

Once the exchange or credit note is confirmed with our Head Office team, item’s can be returned to the below address. All returns must be within 14 days of purchase for an exchange or credit note to the full purchase price amount.

Costs and liabilities relating to the return shipping of exchange items are at the risk and expense of the person sending them if there is found to have been no error or the item has been returned because you have changed your mind.

Return to:
James Thredgold
188 The Parade,
Norwood SA 5067
Australia

Phone: +61 8 8431 9141

Email: enquiries@jamesthredgold.com.au

SHIPPING

James Thredgold offer FREE domestic shipping within Australia on our standard service.

We use Star Track delivery bags with tracking. Allow 1-2 working days for Australian metropolitan areas and 2-5 working days for Australian regional areas. We deliver to street addresses only and the delivery requires a signature upon receipt.

Our Head Office team team with provide you with an expected delivery time upon completion of your order.

Any delivery date or time specified by us is an approximate only and James Thredgold Jeweller will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Please specify when you require the parcel to be delivered on a specified date and we will do everything possible to have it there at that time or be in contact with you to advise otherwise.

TERMS AND CONDITIONS

Thankyou for shopping with us at jamesthredgold.com.au

These Terms and Conditions govern the use of www.jamesthredgold.com.au (“the website”) and the purchase of any goods from it. The website is owned and operated by James Thredgold Jeweller (ABN 73 116 851 935). Should you have any questions regarding our brands, collections or general enquiries, please contact us on +61 8 8431 9141 prior to ordering from this website.

Acknowledgment and acceptance of Terms and Conditions

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”). James Thredgold Jeweller reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Security 

We want you to be able to order from jamesthredgold.com.au with total confidence. As such we have created a secure transaction environment. Our On-line Ordering System uses SSL (Secure Socket Layer) technology – the industry standard for encryption technology. SSL encrypts all information including your credit card and all personal information passed from you to jamesthredgold.com.au Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. jamesthredgold.com.au utilises the Thawte digital certificate to achieve this.

Payment Methods

Currently we only offer PayPal for website purchases. Please contact our Head Office for an alternative payment method.

Pricing

All prices quoted in the James Thredgold website are in Australian dollars. Prices quoted are correct at time of printing but are subject to change without notice. All branded items are subject to price changes.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

Limitation of Liability

Any liability of James Thredgold Jeweller in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of James Thredgold Jeweller be limited to:

1. in relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and

2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Disclaimer

The information contained on the website is provided by James Thredgold in good faith. To the best of our knowledge, the information is accurate and current. However, James Thredgold Jeweller and its related bodies corporate, any of their directors, officers, employees or consultants do not make any representation or warranty as to the accuracy or completeness of the information. To the fullest extent permitted by applicable law, James Thredgold Jeweller disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. James Thredgold Jeweller makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.

You expressly acknowledge and agree that James Thredgold Jeweller does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and James Thredgold Jeweller is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part. You further acknowledge and agree that, subject to the section dealing with “Limitation of Liability”, James Thredgold Jeweller will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website. We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your gifts.

Copyright

Copyright in the jamesthredgold.com.au website is property of jamesthredgold.com.au Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of jamesthredgold.com.au and third parties. This property may only be used for the purposes of browsing the jamesthredgold.com.au website and acquiring goods and services of James Thredgold Jeweller. James Thredgold Jeweller is the owner of all copyright subsisting in this web site. All James Thredgold Jeweller designed jewellery depicted in this web site is copyright.

Applicable Law

These Terms and Conditions are governed by the laws in force in South Australia, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of South Australia, Australia and any courts, which may hear appeals from those courts.

Availability of Product

All orders are subject to availability particularly with branded products. We will do our very best to supply you with your ordered item. Please note, on occasion items may not be available. In this instance, we will be in touch and offer you a replacement, provide you with a timeframe as to the availability of the item, or provide you with a refund for the unavailable item.

Placing and Accepting Orders

Orders will not be posted to you until payment in full has been received and jamesthredgold.com.au is satisfied with the integrity of the order. Without limiting the operation of any other Terms and Conditions herein, jamesthredgold.com.au is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us (“your offer”). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

Cancellation by Us

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

PRIVACY POLICY

This is the website of James Thredgold Jeweller.
188 The Parade,
Norwood SA 5067
Australia

What information do we collect?

We collect information from you if you register on our site, place an order directly with us subscribe to our newsletter/notifications, or fill out a form. You may be asked to enter your name, e‐mail address or mailing address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To send periodic emails or notifications. Any email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits, and keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third‐party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our operation.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non‐personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links and sites

Occasionally, at our discretion, we may include or offer third party products or services on our website. These links are provided as a convenience to you. These links will let you leave our site.

Third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the page modification date shown on this page.