James Thredgold Jeweller offer a unique custom design service where clients can personalise and reflect their individual style with the guidance of James and his team of designers and artisan jewellers. If you have a question not answered below, please contact us or call one of our stores.
We collect information from you if you register on our site, place an order directly with us subscribe to our newsletter/notifications, or fill out a form. You may be asked to enter your name, e‐mail address or mailing address. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails or notifications. Any email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non‐personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These links are provided as a convenience to you. These links will let you leave our site.
Third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Not at the moment. We do offer Australia wide shipping.
If you have simply changed your mind about your James Thredgold Jeweller order, we may, at our discretion, accept items for exchange or credit note if returned under the same conditions. If the original sales receipt is not available, (for example, because you received the product as a gift or the original receipt is lost by you), we may, at our discretion, offer an exchange only so long as the item is returned in its original condition and with all original packaging. Please read the entire Conditions of Sale. Click HERE.